Effective Date: 30 June 2025
Lux5 (a trading name of 5N6, “we”, “us”, “our”) is committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you visit or make a purchase from www.lux5.co.uk.
We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and, where applicable, the EU General Data Protection Regulation (EU GDPR).
1. Who We Are
Lux5 is a British clothing brand operated by 5N6.
Our registered business address is:
53H De Parys Avenue
Bedford
MK40 2TR
United Kingdom
For data protection queries, please contact: contact@lux5.co.uk
2. What Data We Collect
We may collect and process the following types of personal data:
a. Information You Provide
- Name, email address, phone number
- Billing and shipping addresses
- Order details and payment confirmations
- Communication history (support emails or contact form submissions)
b. Automatically Collected Information
- IP address, browser type, device identifiers
- Browsing behaviour, referring URLs, and access times
- Cookies and similar technologies (see Cookie Policy)
3. How We Use Your Data
We only process your data when legally permitted. Typical uses include:
- To process and fulfil orders, including payment and delivery
- To communicate with you regarding your order, support requests, or account
- To personalise your shopping experience and improve website performance
- To send marketing communications if you have opted in
- To comply with legal and regulatory requirements
4. Legal Basis for Processing
We rely on the following legal grounds to process personal data:
- Contractual necessity – to process and deliver your order
- Legal obligation – to comply with tax or accounting laws
- Consent – for marketing emails and non-essential cookies
- Legitimate interests – to protect our business and improve services
5. Sharing Your Information
We only share personal data where strictly necessary with:
- Payment providers (e.g. Stripe, PayPal)
- Our trusted fulfilment partners and authorised production partners who manufacture and ship your orders
- Shipping carriers (e.g. Royal Mail, Evri)
- IT and analytics providers (e.g. Google Analytics, security software)
All partners are contractually bound to uphold data protection standards.
6. International Transfers
Some of our production and fulfilment operations may involve transferring your data outside the UK or EEA. Where this occurs, we ensure appropriate safeguards are in place, including the use of Standard Contractual Clauses or adequacy decisions.
7. Data Retention
We retain your personal data only for as long as necessary:
- Order and transactional data: up to 7 years (for accounting and legal compliance)
- Customer service data: up to 2 years
- Marketing consent data: until you unsubscribe or withdraw consent
8. Your Rights
Under UK GDPR and EU GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data (“right to be forgotten”)
- Restrict or object to processing in certain circumstances
- Withdraw consent at any time
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, email: contact@lux5.co.uk
9. Cookies
We use essential and optional cookies to operate our website and improve your experience. For detailed information, please refer to our separate Cookie Policy.
10. Data Security
We implement appropriate technical and organisational measures to secure your personal data, including encrypted connections (HTTPS), secure payment gateways, and access restrictions for third parties.
11. Policy Updates
We may revise this Privacy Policy from time to time. When we do, we will update the “Effective Date” at the top of this page. Continued use of our website indicates acceptance of the updated terms.
Contact
If you have any questions about this Privacy Policy or how we handle your data, contact us at:
Email: contact@lux5.co.uk
Address: 53 De Parys Avenue, Bedford, MK40 2TR, United Kingdom